I am passionate about small businesses being run well. Too often I experience poor service, poor quality and apathy in local businesses and I am sure Leadership is not aware of what customers are experiencing in their organizations. Almost always, these significant problems can be easily and inexpensively addressed if only Business Owners understood what was happening in their absence.
I have led for over 25 years in multiple industries: hospitality, food service, retail, construction, high-tech, and more. I have worked in nationally recognized businesses as well as small, locally owned organizations. I have also owned my own business for the last 5 years. I have the experience and skill set to quickly assess and accurately report the current state of your operation in a meaningful and actionable way.
I offer services starting with simple, effective, high-scope secret shopping programs from as little as $100, all the way up to customized, detailed, full-business assessments.
This is my entire business. I am not doing cheap shops as an opportunity to start a long-term consulting relationship. When I know how to solve an opportunity I observe, you get the solution right along with the observation!
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